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The CIS-HAM Certification exam is a computer-based test that consists of 60 multiple-choice questions. CIS-HAM exam duration is 90 minutes, and the passing score is 70%. CIS-HAM Exam can be taken at a ServiceNow training center or remotely through a proctored online exam.

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ServiceNow Certified Implementation Specialist - Hardware Asset Management Sample Questions (Q137-Q142):

NEW QUESTION # 137
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)

A. Your model form contains a good Model number, but a bad model Name
B. You have opted out of the Content Service
C. Something on your model form may be badly formatted
D. The content is not available from the Content Service
E. The content has not been downloaded from the Content Service

Answer: C,D,E

NEW QUESTION # 138
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized". What is the most likely cause?

A. The model product is missing from the hardware model record.
B. The model name is missing from the hardware model record.
C. The model number is missing from the hardware model record.
D. The model manufacturer is missing from the hardware model record.

Answer: D

Explanation:
Hardware model normalization is a process that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models1.
Data from the models is compared against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides a comprehensive and up-to-date catalog of hardware models and their attributes1.
The normalization status indicates the level of completeness and accuracy of the model data. There are four possible statuses: Normalized, Partially Normalized, Not Normalized, and Ignored2.
A hardware asset is set to a normalization status of "Partially Normalized" when some of the model details are missing or incorrect, but the model can still be identified by the Hardware Model Normalization Content Service2.
The most likely cause of a "Partially Normalized" status is that the model manufacturer is missing from the hardware model record. This is because the manufacturer is one of the key attributes that the Hardware Model Normalization Content Service uses to match the model data with its catalog3.
To resolve this issue, the user can manually edit the hardware model record and add the correct manufacturer name, or use the Suggest Manufacturer feature to get a list of possible manufacturers based on the model name and number3.
After updating the manufacturer, the user can run the normalization job again to verify that the hardware asset is normalized4. References:
Hardware Model Normalization
Normalization Status
Edit Hardware Models
Run Normalization Job

NEW QUESTION # 139
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

A. Track its relationship information
B. Track its incurred costs
C. Manage its retirement
D. Manage its license contracts
E. Know who is using it

Answer: A

Explanation:
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
Reference:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields

NEW QUESTION # 140
Which are valid hardware model lifecycle phases?
Choose 3 answers

A. End of Subscription
B. Upgrade
C. General Availability
D. Beta
E. Pre-release
F. End of Life

Answer: C,E,F

Explanation:
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement. The valid hardware model lifecycle phases are:
* Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
* General Availability: The hardware model is available for purchase and supported by the manufacturer.
* End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
* Disposal: The hardware model is disposed of or recycled.

NEW QUESTION # 141
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A. Your hardware model form contains a good model number, but a badly formatted model name
B. The hardware model content has not yet been downloaded from the Content Service
C. You have opted out of the ServiceNow Content Service
D. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
E. A normalization rule for the hardware model does not exist in the Content Service

Answer: B,D,E

Explanation:
Explanation
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The Model Management tab of the Hardware Asset dashboard shows the status of the hardware models in the Product Catalog, such as Matched, Match Not Found, or Not Normalized3 Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. This means that the normalization process could not find a matching rule in the Content Service for those models3 The potential causes of this are34:
The hardware model content has not yet been downloaded from the Content Service. The Content Service is updated periodically with new and updated rules for hardware models. You need to download the latest content from the Content Service to ensure that your models are normalized with the most accurate and complete information. You can download the content manually or schedule it to run automatically.
Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service. The three key fields are Name, Manufacturer, and Model number. If any of these fields are missing, incorrect, or inconsistent with the data in the Content Service, the normalization process will fail to find a matching rule. You need to review and correct the data in these fields to ensure that they match the data in the Content Service.
A normalization rule for the hardware model does not exist in the Content Service. The Content Service may not have a rule for some hardware models, especially if they are new, rare, or custom-made. In this case, you can create a custom rule for the hardware model in the Hardware Model Normalization Rules module, or submit a request to the Content Service team to add a rule for the hardware model.
References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow 3: Model Management tab - ServiceNow 4: Troubleshoot hardware model normalization - ServiceNow

NEW QUESTION # 142
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